Claim Support
When the unexpected happens, you can count on us 24/7
Life doesn’t always go as planned, but when the unexpected happens, we’re here to help. From guiding you through the insurance claims process to offering the resources you need; our dedicated team is here to ensure you feel supported every step of the way.
Claim Support
Our claims process
Every claim is unique, and we’re committed to ensuring yours is handled with professionalism, care, and fairness. Whether your situation is straightforward or complex, our process is designed to guide you efficiently and with clarity.
1
Report your claim
Start by contacting us to report your claim. We’ll guide you through the initial steps and provide the support you need to initiate the process.
2
Claim investigation
Once reported, a claims adjuster will investigate and evaluate the loss or damages eligible for coverage under your insurance policy. We are here to see a thorough review that will help you return to normal.
3
Policy review
After the adjuster has completed their investigation, they will carefully review your insurance policy. They will also explain any deductibles that might be relevant to your case. We will then review your coverage with you, so you have a clear understanding of the investigation and your options.
4
Evaluation damage
Following the investigation, our team steps in to help. Whether it’s repairs or other necessary services, we can offer recommendations through our network of trusted vendors to ensure you receive the support you need.
5
Settling your claim
After finalizing your claim, the settlement will be delivered directly to you or to the vendors assisting in your recovery. We’ll make sure the process is transparent and straightforward.
The documents you need to submit a claim
Ensure a smooth and efficient insurance claims process by having the right documentation. The specific documents needed may vary based on the type of claim or what the claims adjuster may request to be provided; however, here is a general overview of what you should have on hand.
Supporting documents
Supporting documents provide essential details about the loss, such as what caused it, the extent of damages, and the costs incurred. They also provide additional details to verify your claim. Some common examples include:
- A list of items that were lost, damaged, along with their value
- Estimates or quotes from qualified professionals to repair or replace the items
- Photographic evidence that shows the incurred damages
- Photographic or video evidence that show the condition of the damaged or lost items before the incident
- Police reports
- Receipts or invoices that demonstrate the value of the items claimed
- Witness statements
We are here to help
Our team is here to help whenever you need it most. Contact us for claims assistance, questions, or support.
Frequently asked questions
Find answers to common questions about claims.
What do I do if I have water damage?
Dealing with water damage can be stressful, but acting swiftly can help protect your home and belongings.
Start by safeguarding your property. If it’s safe to do so, turn off your main power switch right away, but avoid using any electrical switches until a professional has inspected your system.
If you have gas service, be alert for any unusual odors. If you smell gas, contact the gas company immediately.
To prevent further damage, take action to block any openings and stop water from spreading. Whenever possible, move undamaged items out of affected areas to dry, secure places.
Finally, be mindful that standing water and wet materials can lead to the growth of bacteria, mould, and other harmful micro-organisms, which can cause allergic reactions or disease and continue to damage your property. Mould growth can begin within 48 hours, so quick action is critical.
We’re here to guide you through the recovery process and help you get things back to normal as soon as possible.
What to do if you suspect a break-in.
Returning home to find a door or window ajar can be unsettling. The first step is to call the police immediately—don’t go inside.
If you’re ever faced with an intruder unexpectedly, your safety comes first. If you can, leave the area. If you’re unable to, stay calm and let the intruder exit. Never try to stop them, as they may be dangerous.
After the police have arrived, avoid touching anything or tidying up—doing so could interfere with important evidence. Handing over a copy of your home inventory will also help the police identify your belongings if they’re recovered.
When you’re ready, contact our team. We’ll support and guide you through the next steps. We’re here to help restore your peace of mind.
What should I do if my property is damaged?
We understand that when something happens to your property, you want to get back to normal as quickly as possible. We’re here to help guide you through the process with care and reassurance.
Step 1: Contact the right people.
If there’s been an incident like theft or vandalism, your first step should be to contact the authorities and file a police report. Once that’s sorted, a quick call to our team will ensure you’re fully informed on what your policy covers and what your next steps should be.
At every stage, we’re committed to making the process as smooth as possible, so you can focus on getting back to normal.
What should I do after a car accident?
Step 1: Prioritize safety and seek help if needed.
If anyone is injured or there’s significant damage, call 911 immediately. Switch off your engine and avoid smoking or using flares near your vehicle. If there are injuries, serious damage, or fuel leaks, keep your car where it is and wait for help.
Step 2: Collect the essential details.
Exchange names, addresses, contact numbers, and insurance details, if possible, with the other drivers involved.
Step 3: Arrange a tow if needed.
If your vehicle can’t be driven, it’s time to call for a tow.
Don’t forget to gather your personal belongings from the car before it’s taken away. If you’ve been in an accident, you can also file your claim online for convenience and peace of mind.
Have more questions?
Contact us for more information.
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